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Desktop Support is an increasingly important function in many organisations, either as an in-house service to ‘internal customers’ or as a support service to external clients. In both these situations there is a need for dedicated technical support across a variety of technology so that deployed ICT systems can be fully optimised.
This skilled support role requires individuals who are well grounded in the basic principles of a range of ICT systems including hardware, software and networking plus good front line management skills.
The Scottish  Academy has been set up as a National Centre to meet this need for individuals and organisations operating within the Scottish business community.
Participants work towards Microsoft Desktop Support Technician (MCDST) together with the Institute of Leadership & Management (ILM) Introductory Diploma in Management which includes a work based practical project.
For many companies (especially SMEs) the Scottish Academy is offering this innovative work based training FREE of charge this year.
What does the training entail?
The Desktop Support Technicians training programme consists of a blended mix of day release and online course material augmented by a mentored work based project. Training is delivered by qualified tutors using Microsoft Official Curriculum and ILM approved course materials.
The day release practical sessions are organised over 20 week cycles with access to supporting online learning materials throughout.
The Desktop Support Technicians training programme is built around the following content:
| MCDST |
ILM Introductory Diploma |
| Cisco IT Essentials 1 |
Management in Organisations |
2261–Supporting Users Running Microsoft
Windows XP Desktop Operating Systems |
Initiating Change
Planning for Efficiency
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2262–Supporting Users Running
Applications on Microsoft Windows XP |
Managing Individuals
Understanding the Market
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Project Planning and Control
Negotiating Skills
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The Scottish e-Skills Academy reserves the right to change course content
Outwith the practical sessions, participants are required to implement the newly acquired skills through a work based project assigned by their line manager and mentored by experienced tutors.
With the above certification, Microsoft Certified Desktop Support Technicians may progress to follow-on training covering, for example, MCSA, MCSE and MCDBA.
Your next step
As there are a limited number of free places for qualifying companies and discounted places for other businesses register now for the Microsoft Certified Desktop Support Technician (MCDST) training.
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